Google AdSense account disabled - The FAQ

[minstrel]

Google AdSense account disabled - The FAQ (http://www.seopedia.org/contextual-advertising/google-adsense-adwords/google-adsense-account-disabled-the-faq/)
by Cristian Mezei
31 August, 2006


A reinstating procedure is more like proving the AdSense team that it wasn’t you who made the fraud and you have nothing to do with any type of terms and policies breaking actions.

Always write your e-mails in a perfect grammar.
Write the letters addressing yourself to a 3rd person, without taking the manner personally.
Be corporate, be understanding and nice, although you are frustrated (probably). I was too.
Try to offer every little bit of help possible, so that the AdSense team can check all the possible variables.
IMHO, if you are a fairly known figure, for it’s whitehat techniques or just for it’s truly honest behavior, post your issue in a well documented, read and influential discussion forum.
IMHO, if you are NOT a fairly known figure, for it’s whitehat techniques or just for it’s truly honest behavior, do NOT post your situation in a forum, or any other public place.
Try not to spam the AdSense team with repeated e-mails sent to multiple e-mail addresses, telling them the exact same thing. If you sent it once (maximum twice) that’s all you can do. ALL the e-mails are read.
Do not reply to the first horrifying e-mail telling you your AdSense account has been disabled.

Why not reply? Because the first Google AdSense Account Disabled e-mail comes from the e-mail address adsense-adclicks@google.com (which is NOT ticket based) , and because the e-mails that come to you after you use the appeal form, come from adsense-adclicks-appeal@google.com (which IS ticket based).

Use the AdSense invalid clicks appeal form (http://www.google.com/support/adsense/bin/request.py?contact=invalid_clicks_appeal). After you will get your first reply from the message sent to the appeal form, from a Google representative (they have a ticket system), you can then reply to that.

Try to offer them server logs, tracking and analytics logs, and any other useful information, that they can use to determine if your account got click-bombed or not.
Whenever you write e-mails, please try to sign your full name, telephone, mobile telephone, e-mail address, website, and so on, in the e-mail (please see the template below).
In the AdSense appeal form, at the e-mail part (Email Address:), always write your AdSense publisher e-mail, and not another e-mail.
Once again, write in a polite manner, always. Polite + corporate + helpful + not spamming = success.



...read more (http://www.seopedia.org/contextual-advertising/google-adsense-adwords/google-adsense-account-disabled-the-faq/)

[Peggy]

Good information.

[b2w]

Maybe I will send them an email this time and not let DH do it.

[sniperx]

that's what will i ask for now
but they approve my account again or what

i have alot of money in my account and want to get my account back


what have i to do ?

sending a massege to them by mail or by this form (http://www.google.com/support/adsense/bin/request.py?contact=invalid_clicks_appeal)

?

[minstrel]

Use that form, sniperx, and make sure you include ALL the information they request:

http://www.google.com/support/adsense/bin/request.py?contact=invalid_clicks_appeal


Appeal
As you know, Google treats instances of invalid clicks very seriously. By disabling your account, we feel that we have taken the necessary measures to ensure that invalid clicks will not continue to occur on your site. Due to the proprietary nature of our monitoring system, we're not able to disclose any specific details of these clicks.

Publishers disabled for invalid click activity are not allowed further participation in Google AdSense. However, if you can maintain in good faith that the invalid clicks we detected on your ads were not due to your actions or negligence, or the actions or negligence of others working for you, you may appeal the closing of your account.

Google reserves sole discretion in considering whether to take any action on an appeal.

In order to appeal the disabling of your account, please supply us with the details requested below. We're unable to consider appeals that do not contain all of this information:

[sniperx]

ok thanx but
what can i write to them in this filed (Any data in your weblogs or reports that indicate suspicious IP addresses, referrers, or requests)
And This Filed (Any relevant information that you believe would explain the invalid click activity we detected : )

Can You Help ME

and did they accept any disabled account before ?

[minstrel]

1. what did the email they sent you when they cancelled your account say?

2. what evidence can you give them to show that you did NOT cheat the system? If you did in fact engage in invalid clicks or encouraging others to click, there is basically zero chance of being reinstated.

[sniperx]

Hello ,

It has come to our attention that invalid clicks and/or impressions
have been generated on the Google ads on your site(s). We have
therefore disabled your Google AdSense account. Please understand that
this was a necessary step to protect the interest of the AdWords
advertisers.

A publisher's site may not have invalid clicks or impressions on any
ad(s), including but not limited to clicks and/or impressions generated
by:

- a publisher on his own web pages
- a publisher encouraging others to click on his ads
- automated clicking programs or any other deceptive software
- a publisher altering any portion of the ad code or changing the
layout, behavior, targeting, or delivery of ads for any reason

These or any other such activities that violate Google AdSense Terms
and Conditions and program polices may have led us to disable your
account. The Terms and Conditions and program polices can be viewed at:

https://www.google.com/adsense/localized-terms?hl=en_US
https://www.google.com/adsense/policies?hl=en_US

Publishers disabled for invalid click activity are not allowed further
participation in AdSense and do not receive any further payment. The
earnings on your account will be properly returned to the affected
advertisers.

If you feel that this decision was made in error, and can maintain in
good faith that the invalid activity was not due to the actions or
negligence of you or those you are responsible for, such as employees
and family members, you may appeal the closing of your account. To do
so, please contact us only through this form:

http://www.google.com/support/adsense/bin/request.py?contact=invalid_clicks_appeal&hl=en_US

If Google decides to evaluate your appeal, we will do our best to
inform you quickly and will proceed with appropriate action as
necessary. If we have reached a decision on your appeal, subsequent or
duplicate appeals may not be considered.

Sincerely,

The Google AdSense Team


But I have no evidence

[minstrel]

What kind of site was this? Were you highlighting the ads or drawing attention to them in some way, e.g., via the use of images or wording inviting people to click the ads?

Can you post a link?

[Joeychgo]

My account was disabled once.

I wrote to Google and explained I had clicked no ads. In fact, I had noticed the high number of clicks a few days prior and notified them of this.

I also - did a news search for "click fraud". I then wrote to every reporter / editor I could find and explained that many innocent publishers are getting caught up in the click fraud frenzy and how many of us rely on the income from adsense just to support our sites. Blah blah blah blah.

Well, that worked. One of the editors contacted Google's publicity dept regarding the issue. My account was active again that day.

I want to stress that I have never intentionally clicked my own ads. I have on accident once or twice, but thats over several years. If you click your own ads, its obvious who did it. Its just plain not worth it.

[sniperx]

No No it's a forums contains ( games . programmes . mobiles . anime . and more fun )
and i was only place ( 360*250 and 250*250 ) at the top of the forum and small ad 250*60 after the first post
only this what i have

[sniperx]

and i have more than 20.000 page views per day

[minstrel]

Then I suggest that you send in an appeal - tell them you haven't done anything wrong and you don't understand where invalid clicks can have come from.

Any chance that your forum members may have gone nuts with ad clicking? Or a competitor angry with you?

[sniperx]

ok , if they don't accept me can i registe agian by the same site

[Hell³]

That is highly unlikely.

[sniperx]

That is highly unlikely.

what do you mean

i ask can i registe agian after my account was disabeled agian by the same site ?

[Hell³]

Your website's address is part of the account info that gets disabled. So, no, most likely you won't be able to register again the same website. And even if you do, surely they will soon find out that it's the same website. So I think your best chance is write an appeal. Or leave google alone and move on.

[sniperx]

ok can i registe by another site ?

if i make an appeal will they accept me ?

[Hell³]

You have to understand, this is a legal contract between you as a person or company and google. So no, I don't think you'll be able to register another site.

If you prove your case to them as it has been said here and follow the steps detailed in the first post and corresponding link, they could reinstate your account, but it's not guaranteed. But it's the only way it can happen.

[minstrel]

Hell3 is correct. Once you are booted out of the AdSense program, unless you win your appeal, you will not be given a second chance anywhere - not with the original site and not with another site. Often, people will try to register a new account as a friend or family member. usually, they are found out and expelled again.

You are far better off applying to a different affiliate program and making sure you adhere to the Terms of Service to the letter.

[sniperx]

i have sent an apeal and it's 6 days and i havn't any reply
is that normal ?

and what's the best other affiliate program ?
(i'm in egypt)

[minstrel]

I don't think 6 days is a long time for an appeal. As for other affiliate programs, there are many of them but I don't know how many are international.

There is a member at DigitalPoint called 5StarAffiliates (Linda Bouquet or something). Try having a look at her website.

[popowich]

I had google ads for a short while when I first started my forums but my domain was under a friends google account and when I tried to switch it to my account at the time I got banned for having poker (what they considered gambling) content. For years I tried getting unbanned, with no success, but they said I'd have no problems on other domains (but I only have the one forum). Yesterday I politely asked to be escalated up a support level with my point for point reasoning for their standard rejection message. I was finally re accepted back into the program with the agreement that I would not run google ads on any page that also contains a link to an online poker site. I can do this easily moving my ads from the bottom of my navbar to the top of my showforum I believe. My point is if you are nice, persistent while not being annoying, and can make a good case you should eventually be able to get reinstated in the google ads program.

-Raymond

[minstrel]

But not if you're banned for fraud.

[Smooth=1]

im just curious what the use of google adSense? just asking...

[Petrick]

Well good information in this niche. I am used to about this thing one mine and some of my friends are suffering from this issue. I never click on others web sites ads then how could i click on my ads; even after account disabled... :)

[C138 Kaysone]

one of my buddies own a gaming site and he was using his ads, someone on his staff took it upon himself and told the rest, lets click on some ads to get money in and he got banned and ticked for a while and the staff member.... just doesnt do anything, funny but stupid getting someone ban and its not even your account