Sonnie
09-29-2006, 08:28 PM
First I want to say that I’m a pretty easy guy to get along with, all I ask is that you provide the level of service you promise. You can visit our forum and speak with people who have known me on forums for over six years now. Perform a search for my name and you’ll quickly learn I have a huge Internet presence. Read some of my articles and/or posts in forums and you’ll easily learn the type of person I am. I very seldom get upset and am typically a happy go lucky kind of guy. I am honest and shoot straight from the hip… I tell it like it is.
On the surface hostww.net appeared to me to be a pretty good company, but my experience was not good. All I was after was a reliable host, like most forum owners. I started hosting our rather small forum with hostww.net on 8/7/06 with their level 2 plan at $131 for the year. The speeds were slower than what we had experienced with Real Web Host, however their uptime was good, at the time much better than RWH. After about two weeks we started to experience some short but aggravating downtimes and extremely high server loads and memory usage. After complaining for two weeks I finally figured maybe that we needed to bump on up to a larger account so that we could get better service. I spoke with Philip and he agreed that it should help and he also agreed to put me on a new server that we would be sharing only with their company server and a few of his associates personal sites... no other forums except mine would be on this server.
On 9/7/06 we switched over to the level 6 Reseller plan at an additional charge of $394.13. Immediately we started to have problems. First it was supposedly them moving the servers, then it was one little thing after another... several excuses I was given for being down and experiencing sluggish speeds. We were gathering up a pretty good bit of complaints on the forum. Then the biggie we went down for 15 hours. Supposedly there was a datacenter problem... none the less, before that and after that we experienced a very abnormal amount of downtime. Ironically I have spoken with another one of his clients and found that I was not the only forum that was sharing the company server, and I was not the only one told that my forum with be the only forum on that server. I learned quickly that there were integrity issues. The bottom line is had I been told the truth and not had consistient reliability issues, I'd still be with hostww.net.
We have asked for a refund since we paid a year in advance, but we have been ignored. I have yet to get an email response from my email requesting a refund. I have called and spoke with Philip and he has stated he would have billing department call me, but they have not called. I have IM'd with Philip but he has been vague and brushed me off. Very poor communication from Philip and his company. I am seriously concerned that I have dropped over $500 for a very poor 6 weeks of service and may not see any of my refund that is due. My only hope and recourse is to dispute my credit card charges, which I will do if the proper refund is not made promptly. Philip was a nice guy to start with but now he is a completely different person. I am not saying you will experience the same, I simply caution you that there is better out there and whatever you do, don’t pay more than a month at a time if you do try them because you may have problems getting a refund.
Should Philip see to it that I get a prompt and professional refund, I will note it here.
On the surface hostww.net appeared to me to be a pretty good company, but my experience was not good. All I was after was a reliable host, like most forum owners. I started hosting our rather small forum with hostww.net on 8/7/06 with their level 2 plan at $131 for the year. The speeds were slower than what we had experienced with Real Web Host, however their uptime was good, at the time much better than RWH. After about two weeks we started to experience some short but aggravating downtimes and extremely high server loads and memory usage. After complaining for two weeks I finally figured maybe that we needed to bump on up to a larger account so that we could get better service. I spoke with Philip and he agreed that it should help and he also agreed to put me on a new server that we would be sharing only with their company server and a few of his associates personal sites... no other forums except mine would be on this server.
On 9/7/06 we switched over to the level 6 Reseller plan at an additional charge of $394.13. Immediately we started to have problems. First it was supposedly them moving the servers, then it was one little thing after another... several excuses I was given for being down and experiencing sluggish speeds. We were gathering up a pretty good bit of complaints on the forum. Then the biggie we went down for 15 hours. Supposedly there was a datacenter problem... none the less, before that and after that we experienced a very abnormal amount of downtime. Ironically I have spoken with another one of his clients and found that I was not the only forum that was sharing the company server, and I was not the only one told that my forum with be the only forum on that server. I learned quickly that there were integrity issues. The bottom line is had I been told the truth and not had consistient reliability issues, I'd still be with hostww.net.
We have asked for a refund since we paid a year in advance, but we have been ignored. I have yet to get an email response from my email requesting a refund. I have called and spoke with Philip and he has stated he would have billing department call me, but they have not called. I have IM'd with Philip but he has been vague and brushed me off. Very poor communication from Philip and his company. I am seriously concerned that I have dropped over $500 for a very poor 6 weeks of service and may not see any of my refund that is due. My only hope and recourse is to dispute my credit card charges, which I will do if the proper refund is not made promptly. Philip was a nice guy to start with but now he is a completely different person. I am not saying you will experience the same, I simply caution you that there is better out there and whatever you do, don’t pay more than a month at a time if you do try them because you may have problems getting a refund.
Should Philip see to it that I get a prompt and professional refund, I will note it here.
