Of all the books I have purchased, I refer to this one the most often. The CD is great because it has the entire text of the book categorized for easy access right from your computer!

Many technical writing books are outdated and were written BI (before the internet). This book focuses on technical writing using newer technology such as the Internet, WWW, and corporate intranets.

I can't count the number of times this book has come in handy. It is a great reference that you should keep close at hand. Great job Joann!

This one's a keeper.
Recently, I worked on an online help project and found various parts of the online communication process mystifying, which our online help writers take for granted. Examples that come to mind are:

- Standard length of each help file

- The need for popups

- Using the imperative form as opposed to gerunds

These are some of the things I was looking to have explained to me when I bought the book. The book turned out to be perfect for this. Not only does it cover the mechanics, reasons, and standards of online communication, it also contains many nuggets of wisdom regarding the various methods of writing that we apply as technical writers. It's helps me decide when weighing different ways of presenting the same information. So even if you are an experienced online help writer there is no doubt that this book would enlighten your approach to the everyday tasks of creating online/context-sensitive help.

Also, the book comes with a CD that has all the information in the book in a help file that is indexed and can be searched. This is excellent for quick reference.

Trust me, this book is a keeper if you create any kind of online help.