My favorite thing about this book is this. You've got a specific question on your mind about doing something travel-related on the Net. And then you just look in the table of contents, and I swear, Shapiro has covered it to some extent. Like, a dependable site for car rentals, or where to find opinions and reviews from other travelers, or getting train passes, dealing with frequent flier miles...and lots of other stuff. This book isn't a list, or directory, of travel Web sites. Shapiro picked Web sites he considers to be the strongest ones for each topic. And he goes into the details of what to expect for each one. This helps you decide which site is best for your particular needs, for instance, whether you're seeking a last minute hotel bargain, a night in a B&B or a homestay.
This also means that he's willing to be critical. For example, right now Priceline is quite the rage. In the budget travel section he describes how to get the most out of it while also going over the unsexy fine print... that you can't pick an exact flight time, tickets are non-refundable and you don't earn frequent flier mileage. I don't know about you, but that's the info that nobody ever tells me.
A bonus is the First Person section of various chapters. Basically, Shapiro includes interviews, emails and other stories from folks who've used specific sites. You get to see what worked, what didn't and why -- all with opinions.
Hey all you AOL users: Shapiro's got you covered. In many sections he includes a blip, customized to you, that goes over how you use certain sites specifically on AOL.
I'd say that Internet Travel Planner is especially friendly for someone new to the Net. However, it's also helpful for folks who already know Web travel. I know a decent amount about various travel Web sites, yet I find that Shapiro highlights certain features I didn't realize existed in sites I thought I knew well. And on top of it all, you get some non-Net travel advice, like seven tips for finding cheap airline flights. The stuff you'd otherwise have to find out the hard way.
On top of it all, if you have questions or comments, he leaves his email in the introduction for you to contact him. Now that's service.