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The ITIL V3 Factsheet Benchmark Guide - An Award-Winning ITIL Trainer s Tips on achieving ITIL V3 and ITIL Foundation Certification for ITIL Service Management
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The ITIL V3 Factsheet Benchmark Guide - An Award-Winning ITIL Trainer s Tips on achieving ITIL V3 and ITIL Foundation Certification for ITIL Service Management |
Author: The Art of Service
Published: 2007-10-01 |
List price: $49.95
Our price: $44.95
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Usually ships in 24 hours
As of: December 03rd, 2008 04:19:17 PM
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Customer comments on this selection.
 Finally an excellent insight in ITIL v3's processes, activities and relations
This book delivered exactly, and more, what it promised. We got extensive insight into the ITIL V3 processes, activities and their relationships from this title. Something we have ONLY been able to retrieve from this book and nowhere else.
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br /This book is unique in its offer: the Mindmaps, the added ITIL process information is invaluable, and the book is set up and laid out in a way that makes it easy to navigate and supports us in considering which ITIL move we need to make next in order to gain maximum benefit and momentum form ITIL v3.
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br /I highly recommend this book, this is the best in its kind for your ITIL V3 initiatives/rollouts.
 Not a good book to obtain the cert!
This is not a good book to use to study to be ITIL v3 certified. It's just like the title claims...it is a bunch of fact sheets. Some sheets seem like posters that were shrunk down to 8.5 x 11. Pretty hard to read at that typeset. I bought it to help study to get certified and found it to be useless for that purpose. It may be good if you want to create your own posters and use the ones in this book as templates. Otherwise pass by this book and look for something else.
br /Greg
br /BTW: I am ITIL v3 certified, but no thanks to this book.
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