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Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners
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Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners |
Author: Randy A. Steinberg
Published: 2007-09-20 |
List price: $24.95
Our price: $24.95
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Usually ships in 24 hours
As of: December 03rd, 2008 04:15:20 PM
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Customer comments on this selection.
 Good template for building your first implementation of ITIL
Very well structured foundation for developing the work breakdown structure you need to staff ITIL. Lays a good framework for designing processes to ensure all the bases are covered. I recommend this book as a good suppliment to ITIL adoptors who are laying the groundwork for their organizations.
 Delivers exactly what the cover says it will.
I am an ITIL V2 Service Manager and ITIL V3 Expert with multiple practitioner certifications. I am also an ITIL assessor for an ITIL examination institute. I know Randy Steinberg and teach ITIL for some of the same customers he does. To be perfectly honest, at first I was somewhat skeptical of his idea that all IT organizations deliver essentially the same services. Having read this book, though, I understand now exactly where he is coming from. This book is an excellent starting point and guide to a very, very difficult task for organizations implementing ITIL -- defining the Service Catalog in business language, rather than technical terms. If you consider that a good Service Catalog can lay the foundation for a correct Configuration Management Database, and that the CMDB is the key to good Service Management processes and functions, this book is an invaluable tool for anyone implementing ITIL.
 Awfull book. Read review first!
I'am certified IPSR and IPRC, and i have some knowledge about IT governance and ITIL. I bought this book, hoping that this material could give me a broder view of ITIl and practical examples of ITIL implementations and real-life challenges. However this books its only a service catalog, with a dozens of example services and its descriptions. And thats it! If you're looking for real-life examples or simply ITIL methodology or proccess descriptions forget about it. Take another book.
Fabulous
Fantastic!!! This book is extremely well written and easy to enjoy - I read through 30 pages or so in no time. I shared the book with my team and my manager immediately turned around and ordered copies for my coworkers - nothing like buying a product that makes you look good to your boss. My team is implementing ITIL and we had some key questions about service definitions that we had been stuck on for months. This book answered all of those questions - better yet, it told us the process we should follow, not just a canned out-of-the-box answer. The Measuring ITIL book is also good (my boss ordered just a couple copies of that for the folks who are doing the metrics for our team). I went ahead and ordered the Implementing ITIL book. If the Implementing ITIL is as good as the other two books, I'm sure we'll find a use for it.
Excellent Purchase!
This is an outstanding book for those of us trying to create service catalogs. It give you everything you need to build a solid foundation. I've already recommended this to several colleagues.
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