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Lessons in Service from Charlie Trotter
vBulletin Book Store > vBulletin books beginning with L
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Lessons in Service from Charlie Trotter |
Author: Ed Lawler
Published: 2001-12 |
List price: $24.95
Our price: $16.47
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Usually ships in 24 hours
As of: December 03rd, 2008 05:41:35 PM
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Customer comments on this selection.
 Trotter is in the top 50 for a reason
Charlie Trotter has integrity and ethic that shines through in this book. He will do almost anything for his guests and his community. He teaches a lot about how to run a restaurant and having a great attitude about it. I thought I was going to get a book about actual service. This book is about how he runs his restaurant and the service provided there. Going above and beyond the call of duty is the norm at his place. If you are looking for a book on how to serve this probably isn't it. As far as theory and how to be a better server, or better anything for that matter check this one out.
 depressing...
Depressing because I wish I could work for an owner like Trotter who puts thier success back into their business and not their pockets.
Wonderful For Those In Hospitality
This is an excellent for any manager in the hospitality industry. With hundreds of management books out there, very few deal with this industry, which is one of the most dynamic ones in the world. While not a true management book, it does offer lots of insight and ideas for those in the industry. I highly recommend this book.
 Defies its name
Actually, rather than lessons in service, or really much of anything, this book is essentially an inconsequential marketing text that repeats itself, adds little to nothing a little common sense doesn't provide, and tars the name of Charlie Trotter in the bargain.
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br /Is it a bad book? Well, I got through it, and didn't throw it down in disgust, but I found myself scratching my head at the end, wondering where my money went. I felt neither elucidated nor any better able to perform exceptional service. If I had to read one more time about the exquisite flatware and fine bone china, I may crack those delicate dinner plates over the author's head. Not out of spite would I do this, mind you, but rather to let him know that beating your audience over the head with the same piece of useless information can be rather annoying.
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br /In short-- get this book if you are a middle-management corporate type that likes to use metaphors for motivating your sales team. If you are in food service, I am not sure how much of this will be relevant to you.
Terrific content, a little lacking in presentation.
This book stresses the value of service, attention to detail and the customer experience. These are all very important and it is wonderful to see that someone still has an appreciation of them in this world that at times seems to have left even common courtesy behind. I am somewhat disappointed that the book was not produced to the exceptional standards that Charlie Trotter boasts in it's pages. It is somewhat redundant and contains many misspellings. Even when recommending Sotheby's Wine Encyclopedia, the authors name is spelled Stevens instead of Stevenson. The print quality, paper and layout are great. The editing, spell-checking and typesetting need much improvement to be five-star quality. Terrific content, a little lacking in presentation.
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